Help & FAQs

howies Ltd
Building 18
Job's Well Road
Carmarthen
SA31 3HB

NOTE: Since January 1st 2021 EU customers have been experiancing longer than usual delivery times as parcels now need to pass additional customs checks. In some cases EU customers may need to pay import duties and taxes on their orders. We are working to update our info and shipping policies to make things as easy as possible for our EU customers. Thank you for your patience.

EU orders over £75 are postage free.

• Standard Delivery: £6.50 (Up to 14 working days).

• Express Delivery: £12 (2-5 working days. Order by 1pm).

If your item is in stock, we will do our best to despatch your order the day you place it. In busy times it may take us a little bit longer. If you know you are usually out when the postman calls, you can ask us to send your parcel to a different address when you place your order.

Prices and tax

All the prices on our website and catalogue are in pounds sterling.

If your order is being delivered to a country within the European Union you will not be charged VAT, but you may be responsible for any local import duties.

Orders outside the EU over £100 are postage free.

• Standard Delivery: £10 (14-21 working days).

• Please contact us if you require faster delivery outside the EU 
(call: +44(0)1267228444 or email: info@howies.co.uk).

If your item is in stock, we will do our best to despatch your order the day you place it. In busy times it may take us a little bit longer. 

Prices and tax

All the prices on our website and catalogue are in pounds sterling and are inclusive of VAT.

If your order is being delivered to a country within the European Union then your bill will include VAT.

If your order is being delivered outside of the EU you will not be charged VAT, but you will be responsible for any local import duties.

Using our website and placing orders is subject to our Terms and Conditions of Trade which you can read here. This does not affect your statutory rights.

Returning a full price item is free. Just make sure your item is unworn with original tags attached.

1. Fill out the returns form on the back of your invoice and tell us whether you want an exchange or a refund.

2. Attach the freepost returns sticker that arrived with your parcel. If you didn’t get one please e-mail us: returns@howies.co.uk

3. Take it to the post office. Don’t forget to ask for proof
of posting.

You have 90 days to decide whether or not to keep your items.

You pay the return postage on sale or discounted items. Make sure your item is unworn with original tags attached 

1. Fill in the returns form on the back of your invoice and tell us whether you’d like an exchange or a refund.

2. Use the address label that’s on the bottom of your invoice (it is not pre-paid).

3. Send it back via the Post Office or courier of your choice. Use a tracked and insured service as you are liable for any losses.

You have 14 days to decide whether or not to keep your items.

You pay the return postage on international items. Make sure your item is unworn with original tags attached. 

1. Fill in the returns form on the back of your invoice and tell us whether you’d like an exchange or a refund.

2. Use the address label that’s on the bottom of your invoice (it is not pre-paid). Please mark the parcel “Goods returned under warranty”.

3. We recommend sending your parcel back to us using a tracked and insured service as you are liable for any losses.

You have 90 days to decide whether or not to keep your items if they are full price and 14 days for sale or discounted items.

howies Ltd
Building 18 
Job's Well Road 
Carmarthen 
SA31 3HB

Contact us:Call: 01267 228 444
Email: returns@howies.co.uk

We can only offer exchanges on a like for like basis. If the item is out of stock you will automatically receive a refund. In addition to our returns policy, under the Distance Selling Regulations, all EU customers have 14 working days (beginning the day after receipt) to cancel your purchase, then an additional 14 days to return it.

Please note that for hygiene reasons are are unable to accept returns for underwear which has been unpackaged or worn. 

This page lays out the howies Terms and Conditions of Trade & Terms and Conditions of Use. It basically explains how your order will be dealt with, your rights and our duty to you.

It is important that you read, understand and agree to this lot before ordering from us. Because by ordering from howies you agree to be bound by these terms.

Our Privacy Policy explains how information about yourself which you have provided us with may be used.

It's important that you read, understand and consent to the use of your data by howies in accordance with this Privacy Policy.

Cookies are the small pieces of data that websites send to your browser in order to make web browsing easier and quicker for you. Cookies are also how Americans refer to biscuits. And what they call 'biscuits', we refer to as 'scones'. Very confusing...

At howies we have always used cookies to make our site work as efficiently as possible for our customers. We also use them to get an idea of how many visits our site is attracting - which, for an online business, is valuable information we use to make improvements to the inner workings of our site.

It's always good to understand who knows what about you and what they are doing with this information. All websites should be open about how they use cookies, so this page explains which cookies howies use, what we do with them and why.

howies® Ltd. Building 18, Job's Well Road, Carmarthen, SA31 3HB.

Registered in England & Wales No. 3065954.
VAT No. 680950613

All website content belongs to and is copyright of howies® unless otherwise noted.

All rights reserved. All wrongs reversed.